Policy of quality and environmental protection

VALUES Zorka Keramika doo, Šabac

  • We are dedicated to our work and common goal,
  • We take responsibility for our own actions individually and as a team,
  • We communicate in a timely and open manner, without prejudice and fear,
  • We respond to new challenges, we are constantly looking for further improvements,

MISSION Zorka Keramika doo, Šabac

Production and sale of quality ceramic products, with distinct effectiveness and efficiency.

VISION Zorka Keramika doo, Šabac

Providing superior service in the field of production and sale of ceramic products with constant care for our customers, employees and the community.

Šabac will realize the established vision of Zorka Keramika doo by consistently applying the following principles:
Zorka Keramika doo Šabac bases its business success on the production and sale of ceramic products, which are in accordance with the requirements of users and the requirements of valid laws and regulations, as well as internal standards resulting from many years of experience.
Zorka Keramika doo, Šabac builds its development and improves the satisfaction and motivation of users and all employees by fulfilling its strategic goals, which are:

  • The uniqueness of the quality of the delivered product, along with the constant expansion of the business offer with quality products,
  • Constantly increasing user satisfaction by meeting their demands and expectations,
  • Consistent product control and process management that ensure compliance with user requirements and relevant regulations and eliminate risks to human safety and health,
  • Continuous investment in the development and improvement of technical equipment,
  • Professional training of employees and increasing their creativity and initiative,
  • Constantly increasing the efficiency and effectiveness of all work processes and increasing the profitability of the overall business, with the aim of maintaining the leading position on the Serbian market in the field of production and sale of ceramic products from the business offer,
  • Optimal management of important aspects of the environment, saving resources and energy,
  • Preventive action and continuous improvement of environmental protection,
  • Considering the opinions and suggestions of all interested parties and legal regulations and taking appropriate measures, with the aim of improving environmental protection,
  • Reducing business costs with the effort of all employees to fulfill their obligations on time and well; first time and every time
  • Creation, maintenance and improvement of correct partnership relations with recognized suppliers and users.
  • Increase in exports to neighboring countries.

In fulfilling the set goals, all employees make their personal contribution by introducing, consistently applying and constantly improving:
Quality management systems, compliant with the ISO 9001:2008 standard and
Environmental protection systems, compliant with the ISO 14001:2004 standard

Integrated system policy.pdf

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